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Spanish Online Procedures: Complete Guide From Home

Managing your affairs with the administration from home is easier than it seems. Here we explain how to use your credentials and complete procedures without leaving the sofa.

Systems to Identify Yourself Online

To carry out any digital procedure in Spain, the first thing you need is to prove who you are. You have several official options to do this securely from your computer or mobile phone.

The Cl@ve system unifies and simplifies your access to public services through agreed-upon credentials, thus avoiding the need to remember multiple passwords.

• Cl@ve PIN: designed for occasional access with a time-limited password.
• Cl@ve Permanente: ideal for regular access and cloud signing, with a durable password reinforced by SMS for higher-level services.
• Cl@ve Movil: allows you to log in by scanning a QR code from the app or confirming a notification on your mobile without using passwords.
• Electronic Certificate: issued by the Fábrica Nacional de Moneda y Timbre (National Mint and Stamp Factory), it is requested online and requires identity verification.
• Electronic DNI (eID): has a certificate embedded in its chip and is activated at police station terminals.

How to Register for Cl@ve and Other Access Methods

You can register for Cl@ve in person at affiliated registration offices. You can also do it online using your electronic certificate, via video call, or by waiting for an invitation letter.

If you are going to carry out specific tasks, the Tax Agency allows you to use very useful alternative methods.

• Reference Number, widely used during the Income Tax campaign.
• DNI or NIE Number along with contrast data.
• Secure Verification Code to view received notifications without prior identification.
• European eIDAS Authentication.

Tools Needed to Sign Documents

Sometimes entering a website isn't enough; you need to sign official applications or PDF files.

For this, you have specific applications ready to validate your transactions with full legal security.

• AutoFirma: the application you need when using your digital certificate to sign documents like PDFs or applications.
• Cl@ve Firma: a variant focused on signing documents, although its current use is limited to very few procedures.

Manage Your Social Security Affairs

The Social Security Electronic Office and its Importass platform allow you to carry out a wide variety of tasks from your device's screen.

In the citizen areas, you can resolve matters related to your benefits and employment history.

• Consult reports, your work history, and request certificates.
• Manage registrations, deregistration, and data changes.
• Review pensions, disability, family, and healthcare.
• Check payments, debts, and request appointments.
• Obtain the IRPF withholding certificate for your benefits.

Certificates of Being Up-to-Date with Payments

A highly requested document for obtaining grants or closing contracts with the public sector is the certificate of being up-to-date with payments.

This document shows whether you have pending debts with Social Security or if you are fully current with your obligations.

• You can download it directly in PDF format if you identify yourself with Cl@ve, DNIe, or Electronic Certificate.
• If you do not have any electronic identification method, you can obtain it by providing your personal details, a selfie, and a photo of your identity document.

General Procedures and Document Validity

When you need to send a written request to a ministry or agency that does not have a specific space on its own electronic office, you have a general tool available.

This is the General Electronic Registry, designed to channel any official request.

Furthermore, all receipts and copies of your applications include a Secure Verification Code that allows for easy verification of the document's authenticity and official validity.

«Oh, everything is so modern now with mobile phones, considering how easy it was to queue at the counter before.»

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